All returns are subject to a 30% restocking fee. Prior authorization is required. Do not ship items without obtaining authorization. A finance charge of 1.5% per month will be assessed if net payment is not received by due date. It is very important for receivers to do a complete walk-around of all freight received and ask driver to make proper notations on the delivery receipt if there are visible signs of potential product damage. We do not accept hazardous materials. Please call 855-997-0524 with any questions.