Return/Refund Policy 

Return/Refund Policy

ALL RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE. PRIOR AUTHORIZATION IS REQUIRED. DO NOT SHIP ITEMS WITHOUT OBTAINING AUTHORIZATION. A FINANCE CHARGE OF 1.5% PER MONTH WILL BE ASSESSED IF NET PAYMENT IS NOT RECEIVED BY DUE DATE. IT IS VERY IMPORTANT FOR RECEIVERS TO DO A COMPLETE WALK-AROUND OF ALL FREIGHT RECEIVED AND ASK DRIVER TO MAKE PROPER NOTATIONS ON THE DELIVERY RECEIPT IF THERE ARE VISIBLE SIGNS OF POTENTIAL PRODUCT DAMAGE. WE DO NOT ACCEPT HAZARDOUS MATERIALS. PLEASE CALL 855-917-2451 WITH ANY QUESTIONS.

Who We Are
What Personal Data We Collect And Why We Collect It
  • Comments/Reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if one has been made available) is visible to the public in the context of your comment.

  • Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

  • Contact Forms/Emails

When contacting us (e.g. by email or Contact Form), we process your name, email address and any personal data disclosed. The processing is based on Art. 6 (1) f. GDPR. Purpose and our legitimate interest is answering your enquiry and, if applicable, follow-up questions.

  • Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. This website has no authority or control over and shall be held harmless over how outside websites from embedded content collect data.

Analytics
Who We Share Your Data With

We do not sell, lease or rent customer lists to third parties.

We have included YouTube by Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA videos in our website, which are directly playable from our website. Without any action by you as User the YouTube Plugin is deactivated and therefore no data are transferred.

If you wish to view the video, you have to click the respective button first. Only with the click of the respective button a connection to YouTube will be set up and data transferred thereto. Google Inc. will get the information that you have accessed the corresponding website of our online service. In addition, automatically collected Access Data is transmitted.

Google Inc. processes the data collected about you via the Plugins, creates usage profiles and uses them for purposes of advertising and/ or market research. Such processing is carried out in particular for the presentation of needs-based advertisement and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles, whereby you must contact the respective provider of the Plugin.

This happens regardless of whether YouTube provides a user account that you are logged in to, or if there is no user account. When you’re logged in to YouTube, your data will be assigned directly to your account. If you do not wish to associate with your profile on YouTube, you must log out before activating the button.

Google is certified according to the EU-US agreement “privacy shield,”  https://www.privacyshield.gov. The “privacy shield” is an agreement between the European Union (EU) and the USA to ensure compliance with European data protection standards in the USA.

The data and privacy policy of YouTube can be found at https://www.google.de/intl/de/policies/privacy/.

Through embedded videos, we offer you the opportunity to play YouTube videos directly on our site, so that we can improve the usability of our website and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 (1) f. GDPR.

The Website is connected to various social networks via “Social Plugins“.
Without any action by you as User the Social Plugins are deactivated and therefore no data is transferred. If you wish to share for example a content, you have to click the respective button first. Only with the click of the respective button a connection to the respective social network will be set up and data transferred thereto.

The provider of the Plugin will get the information that you have accessed the corresponding website of our online service. In addition, automatically collected Access Data is transmitted.

The providers of Plugins process the data collected about you via the Plugins, create usage profiles and use them for purposes of advertising, market research and / or tailor-made design of their website. Such processing is carried out in particular for the presentation of needs-based advertisement and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles, whereby you must contact the respective provider of the Plugin.

The data collection by the respective provider of the Plugin is carried out regardless of whether you have an account with the provider and are logged while using the Plugin. If you are logged into your Social Media account, your collected data will be assigned directly to your existing account with the provider of the Plugin.

For example, if you link the page, the Plugin provider also stores this information in your user account and shares it with your contacts publicly. We recommend that you log out regularly after using a social network, but especially before activating the Plugin.

The use of social media plugins is based on Art. 6 (1) f. GDPR. Our legitimate interest is improved functionality of our website and enabling our visitors to share our content on social media.

In detail, these are the following social networks:

a) Facebook

Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA or Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook“).
Facebook is certified according to the EU-US agreement “privacy shield”, https://www.privacyshield.gov. The “privacy shield” is an agreement between the European Union (EU) and the USA to ensure compliance with European data protection standards in the USA.

The data and privacy policy of Facebook can be found here: https://www.facebook.com/privacy/explanation.

b) LinkedIn

LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA or LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”). LinkedIn is certified according to the EU-US agreement “privacy shield”, https://www.privacyshield.gov.

The data and privacy policy of LinkedIn can be found at https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy.

c) Twitter

Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter“).
Twitter is certified according to the EU-US agreement “privacy shield”, https://www.privacyshield.gov.

The data and privacy policy of Twitter can be found here: https://twitter.com/privacy.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

There is no legal or contractual obligation to provide us with personal data. We only ask you to provide us with the data necessary for our services. Without this personal data, we may not be able to offer you our services.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Your Contact Information

We do not collect any personal information about you unless you voluntarily provide it to us. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested or received from us. We may share data with trusted partners to provide customer support, statistical analysis, comply with legal process, protect and defend the rights of property, and/or act under exigent circumstances to protect the personal safety of users of our site, or the public.

 
How We Protect Your Data

We take precautions to protect your information. When you submit sensitive data via the website, your information is protected both online and offline. Wherever we collect sensitive financial information, such as credit card data, that information is encrypted and sent to us in a secure way. You can verify our security precautions by looking for the “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

What Data Breach Procedures We Have In Place

In the event of a data breach or imminent breach of data, in order to contain the data breach and minimize the extent of the intrusion:

  • Disconnect the affected and related systems or networks from Internet access.
  • Contact (1st/ 2nd/3rd RESPONDER) to notify them of the data breach or imminent breach of data.
  • Document date and time the breach occurred, what files the user was accessing at the time of the breach, the breach team member contacted, and actions taken to secure data.
  • Contact technical support to detect and remove the malware or other information related to the breach.
  • Notify the Administrator within 24 hours of the breach occurrence or detection of breach/recognition of imminent breach.
  • Review virus/malware/other protective software to review system vulnerabilities and increase the level of protection for the system.
  • If possible, reimage the system and restore from backup files.

Following the incident, staff will review procedures to determine if any actions by the user or the team contributed to the data breach.  Staff will be updated on policies to protect against data breaches or imminent breaches of data.

A computer technician will review software, updates, and software/data protection programs to improve the security of the data and operating system to prevent further incidents. Information related to the data breach will be documented on the incident log, repairs or modifications implemented will be included on the log and kept in a secure location.

If necessary, the management team will review procedures and make necessary changes to the procedures to improve the security of information.

What Automated Decision Making And/Or Profiling We Do With User Data

We do not use automated decision-making. Regarding profiling, we use the tracking tool Google Analytics.

Google Analytics, a web tracking tool by Google Inc. (hereafter: “Google”) uses cookies to analyze your use of our websites. The data created by the cookie is usually transferred to a server of Google in the USA and stored there.

In case the anonymization of IP-addresses is active on a website, the user’s IP-address will be truncated inside the European Union or the European Economic Area. Only in exceptional cases the user’s full IP-address will be transmitted to a server of Google in the US and truncated there. IP-anonymization is active on our websites.

On behalf of us, Google will process this data in order to analyze your use of our websites, to generate reports on website activity, and to render further services regarding the use of our websites. The IP-address transmitted by your browser will not be associated with other data in possession of Google.

You can prevent the storage of cookies by modifying your browser setting to decline cookies. Furthermore, you can prevent the collection and following procession of data by Google through this cookie by downloading a browser-plugin through the following link: https://tools.google.com/dlpage/gaoptout/.

You can also prevent the processing of your personal data through Google Analytics on our websites by clicking on this button:

An opt-out cookie will be stored on your device. This will prevent further allocation of data through the Google Analytics cookie on our websites. Preventing the storage of cookies may prevent you from taking full advantage of our websites.

You can find further information about terms and conditions as well as data protection on https://www.google.com/policies/privacy/

The processing of personal data through Google Analytics is based on Article 6 (1) lit. f GDPR. Purpose and our legitimate interest are analysis of the use of our websites as well as improved functionality.

Terms & Conditions

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